Frequently Asked Questions

How can I order?
There are several ways of ordering. You can:
· Fill in the order form on the Ordering page which will be automatically retrieved by us.
· Phone us on 03 9867 5059 within Australia or + 61 3 9867 5059 outside Australia.

Please note that credit card details should not be emailed to us - if you would like to pay by credit card please use the secure Ordering page on our website.

How can I pay?
We accept payment by Bankcard, Mastercard or Visa, cheque or money order (made payable to ). All prices include 10% GST. If you are not within Australia, you will be charged in Australian dollars and the price will not include the GST component. We do not accept cash on delivery.

How are the products delivered?
Products are delivered by courier wherever you are in the world and a signature is always required. As a result we recommend a business address for your delivery. All products are sent to you within 2 working days from receipt of order.

Can I send products as a gift?
Our products make a perfect gift and we offer a complimentary gift-wrapping service. Simply supply us with the delivery address as well as your address. The invoice will be sent to you and the gift to the delivery address.

I do not live in Australia, can I still place an order?
We accept orders from anywhere in the world. If you are not within Australia, you will be charged in Australian dollars and the price will not include the GST component.

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's customs policies, please contact your local customs office.

Can I return the products?
If we send you the wrong product - or the product you receive is faulty in any way - we will credit your original method of payment for both the product and delivery costs. All returned products must be unused and be returned within 21 days of Invoice Date. No re-delivery fee applies if the exchange is due to our error. All refunds and exchanges are processed within 2 working days. Ensure that you include your name, address and daytime phone number. Send all returns to: PO Box 9161, South Yarra, Victoria 3141, Australia. Please include the invoice that you received with your parcel and tell us the reason for your return.

How can I find my nearest stockist?
Just check out those stockists listed on our Stockists page for stores near you or Contact Us.

What effect does the internet have on colours of the products?
Every effort has been made to ensure the product colours shown on the website are as close as possible to actual colours, however, computer screens may show slight variations. If concerned about specific product colours please Contact Us for clarification.

Are your products tested on animals?
None of our products are tested on animals.

Can I stock your products in my store?
Please refer to the Contact Us page for the contact details of our Sales Agents in each state - they can help you with any queries you may have about becoming a stockists.